Frequently Asked Questions

Everything you need to know about shopping at Frankie's on the Park.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your new outfit sooner.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and personalized goods are final sale.

How do I know what size to order?

Each product page includes a specific size guide. Since we carry various designer brands, we recommend checking the 'Size & Fit' section for brand-specific measurements.

Do you offer gift wrapping?

Yes! You can select our signature gift wrapping option at checkout to have your purchase beautifully packaged in our custom Frankie's on the Park boxes.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. Please contact our customer service team within one hour of placement, and we will do our best to accommodate your request.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for installments.